Welcome to the Sherri Berry Residential Clean Family

SBRC Policies

We look forward to meeting you!
All cleaning technicians are drug screened and background checked.
We supply all equipment and cleaning products.
THANK YOU FOR TRUSTING US WITH YOUR HOME!
A tip is not required but our cleaners appreciate it when you do.

SBRC Policies

  • First time cleans and move in/outs must be paid upfront before service is rendered.
  • Residents must have power and water to receive service from SBRC.
  • We have a 24 hour cancellation policy. If cancelling less than 24 hours in advance, a $50 fee will be assessed.
  • Multiple cancellations or rescheduling of appointments for bi-weekly or monthly clients will result in the clients having to schedule individual appointments.
  • If a Bi-weekly or monthly recurring client wishes to take any amount of time off of the schedule, SBRC is not responsible for keeping the clients future dates of service, That space will become open for a FCFS basis for new clients.
  • Same day service will incur a 75.00 additional charge.
  • Sherri Berry and its employees do not clean up biohazards, pet waste, or bodily fluids.
  • If "dirt or dust level" exceeds a reasonable amount, an additional $50-$200 will be discussed prior to moving forward with cleaning.
  • If there are any issues with the clean, please notify us within 24-48 hours so we can fix any issue. Send pictures of the area.
  • Payment is due prior for first time clients and any service that is not a reoccurring service. Reoccurring service has the option to render payment once the service has been rendered.
  • If a client's invoice reaches past our seven day grace period it will start to accrue an interest fee in accordance with the state laws. The interest fee will be thirty dollars a month compounded or ten percent a month compounded whichever is greater for ninety days. If an invoice reaches the ninety day mark SBRC will send that invoice with late penalties to our collection agency. A LOA will be sent at the seventy-five day mark to inform the client that action will be taken at the ninety day mark. All accrued late fees must be paid in full to continue service with SBRC. We will send out invoices reminders once a week to our clients with outstanding invoices. This is a situation that we always hope to avoid, and will do our part to maintain a healthy relationship with all clients.
  • SBRC does not dust or maintain mini-blinds or delicate chandeliers as they are too fragile and break easily.
  • Sherri Berry does not move furniture for any cleaning. For insurance purposes and employee safety.
  • Sherri Berry will close doors and turn off lights in each room that is cleaned. Once the room is cleaned, SBRC employees will not return to that room to clean it again during the appointment.
  • Sherri Berry employees are expected to clean every room in the house they are assigned to. If a room is deemed to be non-ready or client requested it will be skipped.
  • Sherri Berry is happy to change the Master Bedroom and an additional bedroom of choice. Each additional bed will incur a 10 dollar charge. Linens must be ready and placed on the bed for changing when our cleaners arrive
  • There will be a $30.00 pet hair fee if the pet hair is excessive. This will be discussed prior to the first clean to make sure that the client is aware of this charge. Homes with small amounts of shedding will not be subject to this charge.
  • Our cleaners do appreciate tips very much, and will always strive to do their best. The tipping procedure with Sherri Berry is either, on the card when payment is rendered, Cash tips directly to the cleaner/cleaners, or through the cleaners personal Venmo or Cash App. Sherri Berry will no longer accept tips through Venmo or Cash App for our employees. Thank you for your understanding.

Post Construction Clean Policies:

  • All post construction cleans are done with an in-person estimate.
  • Once the estimate is agreed upon, the clean will be scheduled. The homeowner is responsible for a 72 hour notice of schedule change or forfeit their deposit. Sherri Berry will make employees available for the post construction clean.
  • Sherri Berry will provide all equipment and cleaning materials for the clean. If the client requests a special chemical used, Sherri Berry is not responsible for any damage or level of clean from said chemical
  • Sherri Berry does not remove paint splatter or grout unless requested at the time of estimate with Joshua. The pricing will vary based on the amount of removal that is requested. If at the time of the clean there is more than at the time of estimate an additional charge will apply.
  • Sherri Berry will not use any acidic products on any surface with the exception of Showers, Baths, and Sinks. This includes any vinegar solution on Wooden Floors with the specific purpose of removing paint splatters.
  • The inside of Refrigerators and Ovens are not included in your checklist for post construction cleans. Sherri Berry will be happy to add these services at the request of the client.
  • Sherri Berry requires a 50% deposit for all post construction cleans to be scheduled. Any existing debt after the cleaning will result in Sherri Berry's policy with any outstanding invoices. Sherri Berry is not responsible for any scheduling conflicts with other contractors. We ask that our clients make sure they are ready for their home to be cleaned.
  • Sherri Berry policy with any clean is that once a room is cleaned, Sherri will not return to that space to re-clean it for any reason.
  • Sherri Berry will document with pictures the before and after cleanings. These photos will not be shared with anyone. They will be erased after the client is happy with their cleaning.

Appointment Times:

  • If you have a morning appointment time, then that time is guaranteed within a reasonable small window of time that allows for traffic or accidents in the road
  • The second or afternoon appointment time is not guaranteed, but the cleaning appointment is guaranteed. We must allow for travel time, and any unforeseen circumstances that may hinder the cleaner arriving at the 12pm time usually associated with this slot. The client will be informed as to a round about time that the cleaner will be arriving when they leave their first appointment


THANK YOU FOR TRUSTING US
WITH YOUR HOME!

All checklist of cleans are listed below