SBRC Policies

First time cleans and move in/outs must be paid upfront before service is rendered.
Residence must have power and water to receive service from SBRC.
We have a 24 hour cancellation policy. If cancelling less than 24 hours in advance, a $50 fee will be assessed.
Multiple cancellations or rescheduling of appointments for bi-weekly or monthly clients will result in the clients having to schedule individual appointments.
If a Bi-weekly or monthly recurring client wishes to take any amount of time off of the schedule, SBRC is not responsible for keeping the clients future dates of service, That space will become open for a FCFS basis for new clients.
Same day service will incur a 75.00 additional charge.
We do not clean up biohazards, pet waste or bodily fluids.
If "dirt level" exceeds a reasonable amount, an additional $50-$200 will be discussed prior to moving forward with cleaning.
If there is any issues with the clean, please notify us within 24-48 hours so we can fix any issue. Send pictures of the area.
Payment is due prior for first time clients and any service that is not a reoccurring service. Reoccurring service has the option to render payment once the service has been rendered.
If a clients invoice reaches past our seven day grace period it will start to accrue an interest fee in accordance with the state laws. The interest fee will be thirty dollars a month compounded or ten percent a month compounded whichever is greater for ninety days. If an invoice reaches the ninety day mark SBRC will send that invoice with late penalties to our collection agency. A LOA will be sent at the seventy-five day mark to inform the client that action will be taken at the ninety day mark. All accrued late fees must be paid in full to continue service with SBRC. We will send out invoices reminders once a week to our clients with outstanding invoices. This is a situation that we always hope to avoid, and will do our part to maintain a healthy relationship with all clients.
SBRC does not dust or maintain mini-blinds or delicate chandeliers as they are too fragile and break easy.
Sherri Berry is happy to change the Master Bedroom and an additional bedroom of choice. Each additional bed will incur a 10 dollar charge. Linens must be ready and placed on the bed for changing when our cleaners arrive
There will be a $30.00 pet hair fee if the pet hair is excessive. This will be discussed prior to the first clean to make sure that the client is aware of this charge. Homes and clients with small amounts of shedding will not be subject to this charge.
Our cleaners do appreciate tips very much, and will always strive to do their best. The tipping procedure with Sherri Berry is either, on the card when payment is rendered, Cash tips directly to the cleaner/cleaners, or through the cleaners personal Venmo or Cash App. Sherri Berry will no longer accept tips through Venmo or Cash App for our employees. Thank you for your understanding.

Appointment Times:

If you have a morning appointment time, then that time is guaranteed within a reasonable small window of time that allows for traffic or accidents in the road
The second or afternoon appointment time is not guaranteed, but the cleaning appointment is guaranteed. We must allow for travel time, and any unforeseen circumstances that may hinder the cleaner arriving at the 12pm time usually associated with this slot. The client will be informed as to a round about time that the cleaner will be arriving when they leave their first appointment

Welcome to the Sherri Berry Residential Clean Family

SBRC Policies

SBRC Policies

Appointment Times:

THANK YOU FOR TRUSTING US
WITH YOUR HOME!

All checklist of cleans are listed below